Tuesday, April 5, 2011
Works in progress
Sunday, April 3, 2011
Please Read!
Hello everyone! I'm finally back on my feet and on track with our very busy spring. I wanted to write a little about our wonderful and talented reception staff. I find it baffling that not only do some customers not want to speak to the front desk receptionist about what they are looking for, but are actually rude to them! So, I would like to explain the role of reception and our shop manager.
Mandrake Tattoo Firstly has a shop Manager, Laura who is literally my "right hand woman". She is in charge of all the functions of the front of the shop. This includes a lions share of work including ordering all supplies, cleanliness, sales, retail, and reception staff. But most importantly she manages ALL of the artists schedules. She and the reception staff will take the time to work with you on your design, find images for you, and point you in the direction of the right artist for you if you don't already have one.
The rest of the reception staff is also trained to manage and book appointments, work with the client, clean and do data entry.
Guess what would happen if we didn't have people to work at the front desk....that's right, not a whole lot of tattooing because our time would get eaten by all these tasks. Your appointment would be constantly interrupted and we would be consistently be running late for appointments. Artwork would come to a standstill as the artists would have no extra time to do it, because even though the machine may not be running this doesn't mean we are not busy in back working on drawings. We are truly fortunate to be a very busy shop and really need the time to focus on tattoo and the best custom art possible!
To make a long story short, please treat our reception staff with respect...Make them smile....bring them a coffee......They are truly trying to make your experience here at Mandrake the best one possible!
Mandrake Tattoo Firstly has a shop Manager, Laura who is literally my "right hand woman". She is in charge of all the functions of the front of the shop. This includes a lions share of work including ordering all supplies, cleanliness, sales, retail, and reception staff. But most importantly she manages ALL of the artists schedules. She and the reception staff will take the time to work with you on your design, find images for you, and point you in the direction of the right artist for you if you don't already have one.
The rest of the reception staff is also trained to manage and book appointments, work with the client, clean and do data entry.
Guess what would happen if we didn't have people to work at the front desk....that's right, not a whole lot of tattooing because our time would get eaten by all these tasks. Your appointment would be constantly interrupted and we would be consistently be running late for appointments. Artwork would come to a standstill as the artists would have no extra time to do it, because even though the machine may not be running this doesn't mean we are not busy in back working on drawings. We are truly fortunate to be a very busy shop and really need the time to focus on tattoo and the best custom art possible!
To make a long story short, please treat our reception staff with respect...Make them smile....bring them a coffee......They are truly trying to make your experience here at Mandrake the best one possible!
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